Shipping policy

Shipping & Order Processing

Thanks for shopping with Phannies! Here is what to expect after placing an order.

Processing times

Most orders are processed and shipped within 1–3 business days (excluding weekends and holidays).

During busy shopping periods, including the holiday season, please allow 3–5 business days for processing. Processing time is the time we need to prepare your order before handing it to the shipping carrier; it is separate from transit time.

Shipping options and delivery estimates

Available shipping options, costs, and estimated delivery times are shown at checkout based on your order and delivery address. Our current U.S. shipping services generally include:

Standard: approximately 3–4 business days in transit after dispatch.
Economy: approximately 5–8 business days in transit after dispatch.

Delivery estimates are not guaranteed and can change due to carrier delays, severe weather, holidays, or other circumstances beyond our control. The total estimated time to receive an order includes both processing and carrier transit time.

Shipping charges and destinations

Shipping charges are calculated and displayed at checkout before you complete your purchase. Shipping availability depends on your delivery address and the services currently offered at checkout. If an address is not eligible for delivery, checkout may not offer a shipping option.

Tracking and order updates

When your order ships, we will send a shipping confirmation and tracking information to the email address associated with your order, when tracking is available. Please allow time for the carrier to update tracking after the package has been accepted.

Address issues and delayed packages

Please check your shipping address carefully before placing your order. If you notice an error, email us as soon as possible at support@phanniesphl.com. We will try to help before dispatch, but cannot guarantee changes once an order has shipped.

If your package appears delayed, missing, or marked delivered but cannot be located, contact us with your order number and we will help review the situation with the carrier.

Returns and exchanges

For our 30-day return and exchange policy, visit our Returns & Exchanges page. Please email returns@phanniesphl.com before sending a return.

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